Help
Frequently asked questions
Quick answers to the most common questions. Can't find yours? Contact us.
For organizers
How much does Bilenti cost?
Bilenti is completely free for organizers. No monthly fees, no setup fees, no subscription. The buyer pays a small service fee of €0.83 excl. VAT per ticket. That is all.
How do I create an account?
Go to bilenti.com and click "Start for free". Enter your name, email address and password. You can create your first event right after registration — no approval process.
Can I place my widget on my own website?
Yes. After creating an event you receive an embed code that you can paste on any website. The widget automatically adjusts to your colors and style. No technical knowledge required.
How many events can I create?
Unlimited. You can create as many events as you want, for any type of event.
Can I make an event private?
Yes. You can protect an event with a password so it is only visible to people with the direct link or password.
How do I scan tickets at the entrance?
Using the Bilenti scanner app on your smartphone. You can create multiple scanners for volunteers or staff, each with their own login.
Can I offer upsell products?
Yes. Add products to your event such as merchandise, parking passes, drink tokens or other add-ons. Visitors can add these during checkout.
Which integrations are available?
Bilenti integrates with Mailchimp (email marketing), Zapier (automation), and all common tracking pixels (Meta, TikTok, Google Analytics).
For visitors
How do I retrieve my ticket?
Go to bilenti.com/my-tickets and enter your order number and email address. Your ticket will be shown directly or you can download it as PDF.
Can I transfer my ticket?
That depends on the organizer. If transfer is allowed, you can transfer your ticket via the TicketVault to someone else.
What is a TicketVault?
TicketVault is your personal, secure ticket page. Your tickets are always available, even without an app. Access via a direct link or with your email address.
Can I request a refund?
Refunds are processed by the organizer. Please contact the event organizer for a refund request.
Payments
Which payment methods are supported?
iDEAL, credit card (Visa, Mastercard), Bancontact, and other payment methods via Mollie.
When do I receive my payout as an organizer?
Payouts are processed via Mollie. By default, amounts are paid out weekly after deducting service fees.
Is the platform secure?
Yes. All payments are processed via Mollie, a certified payment provider. Personal data is processed in accordance with GDPR.
Technical
Does Bilenti work on mobile?
Yes. Both the dashboard and the public event pages are fully optimized for mobile and tablet.
In which languages is the platform available?
Dutch, English, German, French and Spanish. Visitors automatically see the language matching their browser settings.
Can I create multiple shows for the same event?
Yes. Using the "Shows" feature you can create multiple time slots for the same event. Each show has its own capacity and time.